Glendale – Hauler Fee, Performance, and Compliance Audits

R3 provides annual comprehensive audits of waste hauler operations in Glendale, to verify that companies are properly reporting their services and paying required governmental fees. Our team reviews the performance for the City’s four franchised haulers as well as several permitted debris box haulers, checking that their billing records match what was actually collected and recycled. We interview hauler staff, examine thousands of individual financial transactions, and cross-check tonnage reports against actual weight tickets from disposal and recycling facilities. We also verify that businesses generating significant waste are receiving proper recycling and organics collection services as required by California law.

Our findings gives the City a clear picture of its waste collection system and identified areas for improvement. The audits confirm whether fee payments are made correctly, validate tonnage reporting accuracy, and ensure that contractors will meet their obligations to the City. We provide recommendations to strengthen City oversight and help resolve any discrepancies between what haulers report and what actually occurred. This annual independent verification protects the City’s interests while ensuring residents and businesses receive the services for which they pay.